There is no Facebook or Instagram support phone number

If you are here because you searched for a Facebook or Instagram phone number, this page exists for you, and the answer is short. There is not one. Meta does not run a telephone support line for ordinary personal accounts, in Australia or anywhere else. That means every number you have just found, in a search result, a video description, a forum comment or a sponsored advertisement, belongs to somebody else. Not to Facebook, not to Instagram, not to Meta.

Last checked: 15 August 2026. Every official Facebook, Instagram and Australian government link on this page was opened and confirmed working on that date. If you find one that no longer works, please tell us and we will fix it, because a dead link on a page like this is worse than no page at all.

Why the numbers are there at all

Because a person who has just lost their account is a valuable thing to find. You are worried, you want a human being, and you are willing to do what a calm and confident voice tells you. That is a rare and profitable combination, so an entire industry exists to be waiting when you search.

The numbers turn up in ordinary looking places. Near the top of search results. In the description under a helpful video. In a comment on a forum thread where somebody asked the same question you did, answered by an account that looks like a regular person. They are put there deliberately, by people who know exactly what you have just typed into a search box.

What happens when you ring one

The person who answers is good at this, and they will not sound like a criminal. Expect some combination of the following.

• A fee to recover the account, presented as a standard charge, commonly somewhere between fifty and several hundred dollars.
• A request for your password, so they can help. Nobody who genuinely works for a technology company has ever needed a customer's password.
• A request for the code that has just been sent to your phone. This is the one that finishes the theft, because that code is the only thing standing between them and your account.
• A request to install remote access software so they can fix it for you. That hands them your whole computer, including anything you have logged into.
• A request for card details or a bank transfer, sometimes for a refund that requires you to log into your banking while they watch.
• Payment by gift card or cryptocurrency, which is the clearest possible sign, because no legitimate business is paid that way.

The cruellest version is a second call, days later, from somebody offering to help you recover the money lost in the first scam, for a fee. Lists of people who have already paid are traded, because somebody who fell for it once is considered worth trying again.

What the real thing looks like

All genuine Facebook and Instagram recovery happens on their own websites, in a process you start yourself by typing the address into your browser. It is free. There is no queue to jump and nobody to speak to.

The one exception, which is not really an exception

Businesses that advertise on Meta can reach genuine support through the Meta Business Help Centre, which is a real route with real people. Even that is not a phone number you find by searching. You reach it by signing in to your own business account and opening a support case from inside it.

If that is your situation, start here: my Facebook business Page has been hacked.

Numbers that are real, and worth having

There is nobody to ring at Meta. There are Australian services that are genuinely staffed by people who will help, and they cost nothing.

• IDCARE, 1800 595 160. Australia and New Zealand's identity and cyber support service. Free, and they will talk you through what to do. idcare.org
• Scamwatch, run by the ACCC, for reporting a scam. Report a scam
• ReportCyber, the national cybercrime reporting system, which routes reports to police. cyber.gov.au
• Your own bank, on the number printed on the back of your card or inside your banking app. Never a number from a search result, and never a number somebody rings you from.

If you have already rung one

You are not the first and you have not been stupid. These calls are designed by people who do this full time, against somebody having a bad day. Work down this list in order.

1. If you paid anything, ring your bank now, on the number on your card. Payments can sometimes be stopped, and that window is measured in hours.
2. If you installed anything they asked you to install, disconnect the computer from the internet and have it looked at before you use it for banking again.
3. If you gave them a password, change it, from a different device, and change it anywhere else you used the same one.
4. If you read out a code, go straight to the official recovery page for that account, because they are very likely inside it now.
5. Report it to Scamwatch and ReportCyber. It helps, and it creates a reference your bank can use.
6. Expect a follow up call offering to recover your money. It is the same people. Hang up.

Related pages on this site

• The recovery router , the official route for your situation.
• Paid account recovery services , the other half of this trade.
• The your computer is infected popup , the same trick in another form.
• How to stop scam calls .
• How to spot a scam .