Privacy policy

The short version: we only collect what we need to answer you and help you, and we never sell your information. The longer version is below, in plain English, because a service built on trust should be plain about this too.

Seniors IT is a service of Alien IT Solutions (ABN 32 385 519 280). This page explains what information we collect, why we collect it, and what we do with it. We handle your information in line with the Australian Privacy Principles under the Privacy Act 1988.

What we collect

  • When you contact us. Your name, phone number, email, and whatever you choose to tell us in your message. The form also sends standard technical information, such as your IP address, browser type and the page you came from, which our spam filter uses to check the enquiry.
  • When you visit the site. Standard analytics such as the pages you view, rough location and device type, through Google Analytics, plus basic server logs our host keeps for security.
  • If you become a customer. The details we need to set up and support your devices.

How we use it

  • To reply to your enquiry and explain your options.
  • To set up and support the help you have asked for.
  • To keep the website working and secure.

We do not use your details for unrelated marketing, and we do not sell or rent them to anyone.

Who we share it with

We share information only with the services we use to run Seniors IT, and only as far as they need it to do their job:

  • Our web host and our content network (Cloudflare), which serve the website.
  • Google Analytics, which gives us aggregate figures on how the site is used.
  • Our messaging provider, which delivers your enquiry to us.
  • Our spam filter, which checks each enquiry for spam before it reaches us.

Some of these suppliers store or process data outside Australia, including in the United States. Where we disclose information overseas, we take reasonable steps to make sure it is handled in a way consistent with the Australian Privacy Principles.

We may also disclose information where the law requires it, or where it is needed to help in an emergency.

Cookies and analytics

The site uses Google Analytics, which sets cookies to measure how the site is used. You can refuse cookies in your browser, or use the Google Analytics opt out, and the site will still work.

Keeping your information

We keep enquiry details only for as long as we need them to help you, and customer records for as long as we support you, after which we remove them. We take reasonable steps to protect what we hold.

Your choices

You can ask us what we hold about you, ask us to correct it, or ask us to delete it. Just contact us using the details below and we will sort it out. If you are ever unhappy with how we have handled your information, please tell us first, and if we cannot resolve it you can raise it with the Office of the Australian Information Commissioner at oaic.gov.au.

Contact us about privacy

Seniors IT, a service of Alien IT Solutions (ABN 32 385 519 280).
Phone 02 8355 5455. Email leads@alienit.com.au.

Last updated 29 September 2026.