How we help
Tech help for seniors, whatever's giving you grief.
One patient person for all of it, your iPad, computer, phone and TV, the wifi, the printer, and staying safe from scams. We come to your home or help over the phone, and we explain everything in plain words.
What we help with
If it's frustrating you, it's worth a call.
Phones & tablets
Set up a new iPad or iPhone, make the text bigger, sort your contacts, and show you messaging, photos and video calls with the family.
Computers
Windows or Mac, set up, speed up, tidy up. Email, printing, photos and the everyday tasks, made simple and reliable.
TV & streaming
Get the smart TV working, sort out the remotes, and set up streaming so you can actually find what you want to watch.
Printers
The printer that won't connect, won't print, or keeps saying it's out of ink. We get it working and keep it that way.
Internet & wifi
Wifi that reaches every room, a plan that suits you, and for retirement units, cheaper shared broadband across the building.
Scam & online safety
Spot the fakes, secure your banking and accounts, and set up simple habits that keep you safe. Free scam-checks whenever you're unsure.
Staying safe from scams
This worries a lot of people, and rightly so. In 2025, Australians aged 65 and over reported $88.8 million in scam losses to Scamwatch, more than any other age group, with investment scams causing the biggest losses. Here's how we help.
Learn to spot the fakes
We show you the tell-tale signs of a scam call, text or email, the parcel "redelivery" texts, the fake bank alerts, the "your computer has a virus" pop-ups, so they lose their power to fool you.
Lock down your accounts
Stronger passwords you can actually remember, two-step sign-in on your important accounts, and your banking set up safely, without making it harder to use.
Call us first, free
If anything feels off, a call, a message, a request for money or a code, ring us before you do anything. We'll check it with you at no charge. There's no such thing as a silly question here.
If something has already gone wrong, we'll help you secure everything and point you to the right places, Scamwatch, the Australian Cyber Security Centre, and your bank, calmly, without judgement.
For retirement villages & units
We work with residents, families and building managers to make technology simpler, and cheaper, for everyone.
Shared broadband
One good connection shared across the units, so every resident gets reliable internet for less than separate plans. We set it up and look after it.
Group help sessions
Friendly, patient sessions in the common room on the things residents ask about most, scams, video calls, photos, and the basics.
Looking after the whole building
One trusted local team that residents and families recognise, for new devices, scam worries and the day-to-day "can you just have a look at this".
For families helping a parent or grandparent
You can't always be there
You live a few suburbs, or states, away, and you can't fix every printer or check every odd-looking email by phone. We can be your local pair of hands.
You worry about scams
We set up sensible protections and teach the habits that matter, so you can relax a little, and we're a number you can both call.
You want them to stay connected
Video calls, shared photos and messaging set up properly, so staying in touch is easy and joyful, not stressful.
You want someone patient
Someone who treats your mum or dad with respect and never makes them feel foolish. That's exactly how we work.
How a visit goes
Done with you, not at you. No box of parts and a manual.
We listen first
You tell us what's bothering you, in your own words. We never assume you should already know how.
We fix it & show you
We sort the problem, then walk you through it slowly so you understand, and leave clear, large-print notes to keep.
We're a phone call away
No lock-in. When the next thing comes up, call the same friendly person who already knows your setup.
An honest note about what we are
Seniors IT is run by Alien IT Solutions, 18 years of real technology experience. We do the design, setup and support ourselves. Where a job needs licensed electrical or security work, we bring in qualified tradespeople. You get clear, honest advice and the help that actually suits you, never a sales pitch.
Questions people often ask
Do you come to my home, or do I come to you?
We come to you, in your own home, with your own devices. We can also help over the phone for quick questions. You never have to carry equipment anywhere or visit a shop.
What devices can you help me with?
iPad and iPhone, Android phones and tablets, Windows and Mac computers, smart TVs and streaming, printers, and smart speakers. If it has a screen or a plug, we can usually help.
Can you help me set up wifi or get cheaper internet?
Yes. We sort wifi that reaches every room and help you pick a plan that suits you. For retirement villages and units, we can set up shared broadband across the building so everyone pays less.
How do you help me stay safe from scams?
We show you how to spot fake calls, texts and emails, lock down your accounts and online banking, and set up simple safe habits. If you're ever unsure, call us first and we'll check it with you at no charge.
Do I have to sign up for an ongoing contract?
No. There's no lock-in and no contract. You call us when you need us and pay for that help. If you'd like the occasional check-in we can do that, but only if you want it.
Tell us what's giving you grief.
A patient, plain-spoken visit, in your home or over the phone. No obligation, no jargon.